The Way We Do Business

Contractors and Suppliers

2004/05

32,408 (total invoices paid);
23 days (average time to pay invoices);
19% (invoices paid after 30 days)

2005/06

34,382 (total invoices paid);
30 days (average time to pay invoices);
27% (invoices paid after 30 days)

Our Customers

Housing Condition Survey – Rural Estates

2002/03

36% – Band A, Modernised with full modern facilities since 1991;
34% – Band B, Modernised to full modern standards between 1981 and 1991;
23% – Band C, Not modernised in 20 years but having all basic facilities;
7% – Band D, Properties not modernised and lacking basic facilities

2004/05

55% – Band A, Modernised with full modern facilities since 1991;
25% – Band B, Modernised to full modern standards between 1981 and 1991;
17% – Band C, Not modernised in 20 years but having all basic facilities;
3% – Band D, Properties not modernised and lacking basic facilities

2005/06

55% – Band A, Modernised with full modern facilities since 1991;
27% – Band B, Modernised to full modern standards between 1981 and 1991;
16% – Band C, Not modernised in 20 years but having all basic facilities;
2% – Band D, Properties not modernised and lacking basic facilities

Our People

Employee Training

2004/05

15 topics;
515 people attended;
91 different training events;
179 total days of training;
3.6 average days of training per person (based on 200 office employees

2005/06

87 topics;
1,944 people attended;
152 different training events;
4,211 total days training;
11 average days of training per person (based on 380 employees)

The apparent large increase in employee training is due to improved record keeping rather than an actual increase and, therefore, it is likely that we under reported training in our 2005 CR Report.

Health and Safety Indicators

2003/04

26 (number of all accidents);
4 (number of over 3 days RIDDOR absences);
2 (third party claims from visitors to our properties);
1 (reportable disease);
0 (work related fatalities)
0 (HSE Enforcement notices)
0 (fines for incidents of H&S non-compliance)

2004/05

37 (number of all accidents);
5 (number of over 3 days RIDDOR absences);
0 (third party claims from visitors to our properties);
0 (reportable disease);
0 (work related fatalities)
0 (HSE Enforcement notices)
0 (fines for incidents of H&S non-compliance)

2005/06

37 (number of all accidents);
5 (number of over 3 days RIDDOR absences);
0 (third party claims from visitors to our properties);
1 (reportable disease);
0 (work related fatalities)
0 (HSE Enforcement notices)
0 (fines for incidents of H&S non-compliance)

The Environment Around Us

Waste Recycling at Cumberland Market

2004/05

Paper 93,600Kg;
Glass 184,600Kg;
Cans 44,200Kg

2005/06

Paper 93,600Kg
Glass 208,000Kg
Cans 52,000Kg

BREEAM

2005/06

Excellent rating for 16 New Burlington Place (new Head Office);
Very Good rating for Chesham House, Regent Street.

The two developments shown were the only developments submitted for BREEAM Certification during the relevant period.

Waste recycling at The Crown Estate head office

2005/06

Glass 960Kg;
Plastic 130Kg;
Cans 53Kg;
Paper and Card 16,500Kg;
Secure waste 15,490Kg.

Glass, plastic and cans waste is based on estimates only on the basis of the total number of bags and bins collected and an average weight per bag. The secure waste is accurate.

IT waste at The Crown Estate head office sent to RecommIT for recycling and redistribution

2004/05

21 PC’s;
75 VDU’s;
14 printers;
4 servers

2005/06

211 PC’s;
159 VDU’s;
62 printers;
16 servers;
14 laptops;
3 scanners;
19 miscellaneous

The large increase in IT equipment sent for recycling was mainly due to our move into new premises which lead to an overall IT upgrade.

Water Consumption at The Crown Estate head office

2002/03

10,827

2003/04

14,498

2004/05

10,803

2005/06

8,358 (litres per employee)

Carbon Dioxide emissions for The Crown Estate head office

2002/03

96kgCO2 / m²

2003/04

91kgCO2 / m²

2004/05

90kgCO2 / m²

2005/06

99kgCO2 / m²


Carbon dioxide emissions have increased. The main reasons for this are:

• an increase in electricity consumption due to more IT equipment (particularly servers) in use; and
• an increase in gas consumption due to leaving the heating on for longer after we moved to 24 hour security.