Integrity is the backbone of The Crown Estate. It dictates that we treat customers as we would wish to be treated ourselves.

Customer focus is a high priority for the organisation. Our commitment to widening customer choice is illustrated through our adoption of the new Code of Practice for Commercial Leases in England and Wales.

Examples of how we demonstrate our core value of Integrity include:

Investor in People
Continued improvement of employment conditions is a hallmark of the modern forward facing employer. Our formal recognition as an Investor in People reflects our continuing dedication to this goal.

Freedom of Information Act 2000
To reinforce our commitment to openness and transparency, a publication scheme has been produced under the Freedom of Information Act 2000. The scheme sets out information and documentation which is available either through accessing this website, or as printed documents available on request. For details please see our Freedom of Information page.