Renovated children’s playground at Cumberland Market, London
Our tenants - Tim Piper on Chapel Bank Farm
Some of the team at Cluttons, our managing agents in Cambridge
Our Customers
Being good people to do business with means to us above all understanding the needs of our customers and tenants and responding to them in a positive way. Communicating with our customers and tenants is very important. As a good landlord, we want to provide a quality service, choice and flexibility. Similarly, the service given by our business partners should be seamless, reflecting our own principles and working practices. We also recognise our responsibility to engage with our customers and tenants, raising their awareness of environmental and sustainability issues, and learning from their own experiences where possible.
CUSTOMER FOCUS
High Level Commitment:
We will build our brand upon the quality of service delivered to customers, and on responsible business values.
Statement of Belief:
We believe that our business is dependent upon our ability to meet the evolving needs of our customers, to whom we owe a duty of care.
Having pursued our sustainability agenda for some five years, in 2008 we reviewed our approach to ensure that sustainability was truly embedded in within our organisational structure and business strategy. This has resulted in the restructuring of our sustainability governance and a re-evaluation of our long-term sustainability aims. As preparatory work on this is still ongoing we will launch the new strategy, together with long-term targets, in the autumn of 2009.
In the meantime we are committed to improving our sustainability performance and will be extending the scope of our baseline data collection to help the development of meaningful, long-term targets. We are also pursuing a number of shorter term targets and other actions to ensure the continuing improvement of our performance.
Please see the 2009 annual report for details of achievement against our 2008/09 targets and our targets for 2009/10.
