Jo Francis

Head of Retail Operations for Regional Retail

Jo joined The Crown Estate in 2013 and is Head of Retail Operations for The Crown Estate’s £2.5 billion Regional Retail portfolio.

Jo is responsible for the management of the national retail and leisure portfolio and is focussed on driving operational and customer service excellence for the benefit of our customers and their consumers. From ensuring our destinations are leading the way in sustainability to supporting local people into jobs, Jo is committed to adding value to the communities in which we operate within.

Jo has over 20 years’ experience in retail property and operational management, having worked on developing and managing key retail and leisure schemes across the UK. She joined from Capital & Regional where she was responsible for managing the Junction Retail Park fund.

portrait shot of J. Francis

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