Material issues

Understanding and addressing the issues which are most pertinent to the resilience of our business is critical to our long‑term success.

In identifying our material issues we consider a broad range of factors affecting our business, including global trends such as technological advances, demographic change, the health of the economy and climate change.

The resulting material issues are those which we consider as having the potential to materially impact our current and future strategy.



Our Annual Report 2018/19

Our material issues exercise is an integral part of our strategy development. The risks and opportunities arising from the assessment of our material issues inform our evolving strategy and its implementation through the activities in the business model.

This exercise is complemented and challenged by external expertise. This means we can capture a breadth of perspectives from our customers and stakeholders, as we believe it helps us to embed resilience into our Corporate Strategy.

Changes to the way people work and spend their time

The ways that people work and choose to spend their time continue to evolve, and this has a significant influence on our offer and our continued ability to ensure that our customers can achieve their goals.

Reputation and trust

The trust of our stakeholders, customers, partners and wider society, alongside the reputation of our brand, is fundamental to our ability to operate successfully and deliver through our value chain.

Impact of technology and data on the business

Technology is driving change in our world, challenging traditional models and ways of working across our markets, as well as bringing new opportunities to deliver enhanced products and improved customer experiences.

Availability of skills
and talent

With increased competition for the best skills and talent, it is essential that we are able to attract and retain a diverse range of skills and expertise; and that our customers and partners can do the same.

Strategic relationships

The strength of our relationships across our supply chain is critical to our business. Our strategic joint venture and service delivery partnerships are central to how we access capital, manage and grow our business.

Health of the economy

The health of the economy impacts on our business, as it influences customer demand and their ability to pay for our products and services. Political uncertainty, including Brexit, also impacts our capacity to achieve sustainable long-term growth.

London’s place in
the world

Given our extensive central London holdings, the capital’s position as a thriving world city and an attractive place to live and work, is crucial to our future success.

The natural

Our ability to deliver on our purpose is impacted by our planet’s finite resources, growing population and the consequent pressure on our climate, as well as on the natural and built environments.

Government policy and constitutional change

Changes to the constitution, Government policy and regulations influence our operational portfolios and the markets within which we operate.

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