Understanding and addressing the issues which are most pertinent to the resilience of our business is critical to our long‑term success.
Our material issues exercise is an integral part of our strategy development. The risks and opportunities arising from the assessment of our material issues inform our evolving strategy and its implementation through the activities in the business model.
This exercise is complemented and challenged by external expertise. This means we can capture a breadth of perspectives from our customers and stakeholders, as we believe it helps us to embed resilience into our Corporate Strategy.
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