Our business model
Our business model enables the delivery of our purpose, brilliant places through conscious commercialism.
It defines our approach to doing business: taking a long-term view, working in partnership with our customers and creating destinations that are relevant, attractive and profitable.
We specialise in sectors where we have critical mass and expertise, focusing our activities on where we can generate a competitive advantage and outperform the market.
Our principal focus is on achieving our financial and non-financial targets, and doing so while being conscious of our wider impact on our stakeholders, communities and the environment.
Our Annual Report 2018/19
What we do
We create brilliant places where people want to be. We believe this approach will deliver enduring returns over the long term.
Investment
We buy assets throughout the market cycle where we have the scale and expertise to generate outperformance. We sell assets to recycle capital into the business, funding future acquisitions and our development pipeline.
Development
Our development activity focuses on future opportunities within our principal sectors. Our aspiration is to develop brilliant places and attractive destinations that are responsive to the needs of our customers, visitors and communities.
Managment
We aim to deliver exceptional service and create great experiences. Working alongside our customers, we look to refine and improve our offer in response to their needs and business objectives.
What we rely on and the value we create
We draw upon six capitals to deliver in line with our business model.
Our contribution to the Treasury
Impact measurement
Total Contribution applies economic multipliers to a number of non-financial metrics in order to create a comparable assessment of outcomes. We report on a number of these metrics.
Our annual net revenue profit is paid to the Treasury.
£0bn
generated for the Treasury in the last ten years
Reinvestment into the business
We access capital to invest in our portfolios, both through strategic partnerships and the sale of assets where we have completed our asset management plans.
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Our Annual Report
Find out about our performance and how we are advancing our strategic objectives.
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Material issues
Understanding and addressing the issues which are most pertinent to the resilience of our business is critical to our long term success.
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Total Contribution
We have developed a methodology called Total Contribution to help us understand the positive and negative impacts of doing business.
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