Michelle Laramy

Head of Customer

Michelle joined The Crown Estate in 2015 after 11 years in financial services.

As head of Customer, she leads the team responsible for leading the evolution of customer value, customer experience and digital product, through customer led insights.

Prior to The Crown Estate Michelle was Head of Customer Experience for Santander plc, having worked at Santander for 11 years and prior to this the John Lewis Partnership. She is a highly experienced CX professional across real estate, financial service and retail.

Unless stated otherwise, all material on this website is the property of The Crown Estate. The material may be used, provided it is reproduced accurately and appropriate acknowledgement is given. You may not sell the information to a third party. By continuing on this website you are agreeing to our Terms of use.

We also use cookies on this website to enhance your user experience. By continuing on this website you are agreeing to the use of these cookies. For more information please read our Cookie policy.

Close Close banner
Back to top