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Our Annual Report 2020/21

Portrait shot of Dan Labbad

Chief Executive’s review

Dominated by COVID-19, this past year has continued to test our individual and collective resilience.

Alongside the ongoing challenges of managing the pandemic, COVID-19 has accelerated or thrown into sharper focus longer-term trends, including technological disruption, accelerating consumer demand, innovation, socio-economic inequality and climate change. It is clear that an increased level of uncertainty and instability is here to stay.

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Case studies

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