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Property Management

Introducing The Crown Estate Property Management for London

Your property and facilities management services are now in-house. Your team remains the same and will continue to support you.

Following a detailed review we have decided to bring all London property management services provided by JLL, in-house, including the transfer of our relevant JLL colleagues by 1 July 2024.

This represents an important strategic development for The Crown Estate in the ways that we work with you, our customer. Our goal is to deliver world-leading property management services to you, with safety, quality of experience, and sustainability as our core focus. By bringing property management in-house we will have more direct interaction and continue to develop new opportunities in the services we offer.

We are delighted to retain the valuable expertise, experience and continuation of existing relationships of our JLL colleagues.

Frequently asked questions

  • From the 1 July 2024, the majority of London Property Management services provided by JLL will be insourced by The Crown Estate’s. The Client Finance Team will temporarily remain as JLL employees until early Autumn.

  • Your main point of contact will not change and at this time the Facilities Manager and Property Manager currently responsible for your building will remain the same to ensure business continuity during the transfer period. Your Property Manager and Facilities Manager will have shared their new email address with you i.e. firstname.surname@thecrownestate.co.uk.

  • Our nine year partnership with JLL was due to come to an end and we have taken this opportunity to review our managing agent model. This decision was taken after careful consideration and represents an important strategic development for The Crown Estate. Our goal is to deliver world-leading property management services to our customers, with safety, quality of experience, and sustainability as our core focus. By bringing property management in-house we will have more direct interaction with our customers and continue to develop new opportunities in the services we offer.

  • This applies to the property management services provided by JLL in London. Where we have other relationships with JLL, those relationships will continue.

  • The services you currently receive will remain the same, and any changes that we make will be with the aim of improving these levels of service. We remain committed to delivering the best experience possible for all of our customers and stakeholders.

  • Your main point of contact will not change and the Facilities Manager and Property Manager currently responsible for your building will remain the same, so please do reach out as normal.

    Find your Facilities or Property Manager

    If you cannot reach your contact out of hours please email TCELondon@elogbooks.co.uk as usual.

    If you have any questions or concerns about the transition please email communications@thecrownestate.co.uk